About intellimate
With MEMBER MATE, intellimate takes over the entire member administration of your studio. Personal, professional contacts from the intellimate team handle every request and reply on behalf of your studio. AI supports them, so everything runs fast, consistently and efficiently. Thanks to the direct integration, every change lands cleanly in Magicline. Your team stays free to focus on training, sales and the members on site.
Benefits for you
Personal, professional contacts instead of an anonymous hotline
With AI support, the team works highly efficiently
All member requests from a single source: contracts, fees, membership pauses, master data, corporate fitness and cancellations
Payment runs via SEPA or MemberCash, chargebacks, dunning and handover to debt collection under one responsibility
Fast, consistent replies on behalf of your studio
Clean, complete data in Magicline
Less administrative work for your team
Most relevant functionalities
- Member service
Member communication by email and phone on behalf of your studio
Questions about fees, direct debits and refunds
Requests related to corporate fitness, including via aggregators
- Administration in Magicline
Contracts, rate changes and renewals
Membership pauses and freezes
Maintaining master and bank data
Reviewing and recording cancellations, special cancellations and withdrawals
- Payments and receivables
Creating and collecting payment runs via SEPA or MemberCash
Processing chargebacks and returned debits
Dunning
Handover to debt collection and related enquiries
- AI support via the Open API
AI pre-sorts incoming requests, the team decides
Regular cancellations are automatically detected and entered in Magicline
Either with approval by the studio or applied directly
Set up interface
Unfortunately, the integration of intellimate isn't available for gyms located in your country () and therefore cannot be activated in the Magicline.
Please make sure that your Magicline package supports the setup of one or multiple partner integrations in order to activate this interface.
You're not yet using Magicline? Simply start the free demo or let yourself be convinced of the benefits of Magicline in a personal conversation.
Contact intellimate and agree on MEMBER MATE
Set up access to Magicline and, depending on the payment method, to MemberCash or the bank
Activate the "intellimate" integration in the Magicline Marketplace and decide whether changes are approved by the studio or applied directly
intellimate aligns email inbox, phone and processes with you, then the service starts
