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Most relevant functionalities

• Contract data inquiry

  • Members check their contract details right in the chat — term, fees, cancellation periods. All secured by two-factor authentication. Fewer questions at the front desk.

• Cancellation with retention flow

  • Before a cancellation goes through, the AI employee automatically launches a retention attempt — offering alternatives like a plan change, membership freeze, or a personal consultation. Only if the member still wants to leave is the cancellation submitted, landing in Magicline Self-Service for confirmation as usual. 2FA-protected.

• Membership freeze

  • Members pause their membership directly in the chat. Valid options are shown automatically — no back-and-forth with the team needed. 2FA-protected.

• Update member data

  • New address, phone number, or email? Members update their data themselves in the chat. Changes land in Magicline for review — zero effort for the team. 2FA-protected.

• Book trial session

  • Prospects find available slots and book their trial session directly in the chat — no login, no detours. Interest turns into an appointment instantly.

• Book appointments

  • Massages, consultations, or intro meetings — members and prospects book directly in the chat.

• Book group classes

  • Members see the current class schedule and book their preferred class directly in the chat — no app, no customer portal required.

• Collect Google reviews

  • After positive conversations, the AI employee naturally brings up a Google review at the right moment. More reviews, better ranking.

• Feedback survey

  • A quick satisfaction question right in the chat. Responses are saved automatically and can be used for targeted follow-up campaigns.

• Member-gets-member referrals

  • The referral program is offered proactively at the right moment. Members receive their personal link directly in the chat and can share it instantly.

• Upselling and add-on sales

  • The AI employee recognizes when an upgrade or add-on fits and suggests it at the right moment — based on the member's actual contract. 2FA-protected.

• Check-in follow-up

  • After every studio visit, an automatic WhatsApp message goes out — motivation, a quick feedback question, or a class suggestion. The studio stays top of mind.

• Trial session follow-up

  • After the trial session, the AI employee automatically reaches out via WhatsApp — with an offer, callback option, or direct sign-up opportunity. More trial sessions convert into memberships.

• Cancellation follow-up

  • Even after cancellations are submitted, an automatic win-back campaign runs via WhatsApp — with alternatives and the offer of a personal conversation.

• Appointment reminder

  • Automatic reminders before booked appointments via WhatsApp. Fewer no-shows, better utilization.

• Contract expiry reminder

  • Well before the contract ends, the member receives a notice — so the studio can make a renewal offer directly, before the contract runs out.

• Reactivate inactive members

  • Members who haven't visited in a while are automatically contacted — personalized and at the right time. Fewer silent cancellations, more active members.

• Meta Lead Ads

  • Leads from Facebook and Instagram ads land directly in the chat. The AI employee reaches out instantly, qualifies the lead, and offers a trial session. No lead gets lost anymore.