About Chatline
Your team is on the gym floor. A member calls to book a class, while another sends a WhatsApp message to cancel. ChatLine handles these everyday conversations and keeps the studio's Magicline calendar in sync.
ChatLine is an AI receptionist built for fitness studios, gyms and boutique training businesses. Members can book classes, cancel appointments and ask recurring questions on WhatsApp or by phone, without installing another app. ChatLine connects to Magicline through the Connect API and Open API, so bookings appear in the studio's existing appointment book without manual re-entry.
The assistant recognises members by ID or phone number, checks membership before booking and follows the studio's cancellation rules. It supports class and trainer schedules, recurring bookings and waitlists, helping members find their next available session.
Each setup reflects the studio's information, booking rules and tone. Multiple locations can use their own rules and communication style. When a request needs a person, ChatLine passes it to the team through Slack, email or SMS with the conversation attached.
The ChatLine team handles the connection and onboarding. A personalised demo shows how the assistant fits the studio's day-to-day operation.
Benefits for you
Keep bookings and member enquiries moving beyond staffed reception hours.
Let members book, cancel and ask questions on WhatsApp or by phone, without another app.
Keep the Magicline appointment book up to date without manually re-entering bookings.
Free the front desk from routine questions so staff can focus on members on site.
Offer available spaces to waitlisted members when cancellations create an opening.
Apply the studio's own booking rules, cancellation policy and tone of voice.
Support multiple locations with location-specific settings.
Give the team the full conversation when an enquiry needs personal support.
Most relevant functionalities
- Phone and WhatsApp
AI-assisted incoming calls and WhatsApp conversations
Round-the-clock answers to recurring studio questions
- Magicline bookings
Live appointment-book synchronisation via Connect API and Open API
Class and appointment bookings
Cancellations following the studio's rules
Waitlist notifications when a space becomes available
Group classes, trainer schedules and recurring bookings
- Member recognition
Member lookup by ID or phone number
Membership checks before booking
- Studio configuration and handover
Studio-specific information, booking rules and tone
Location-specific settings for multiple studios
Escalation via Slack, email or SMS with the conversation attached
Set up interface
Please make sure that your Magicline package supports the setup of one or multiple partner integrations in order to activate this interface.
You're not yet using Magicline? Simply start the free demo or let yourself be convinced of the benefits of Magicline in a personal conversation.
You need an activated Connect API to use this integration.
You're not yet using Magicline? Simply start the free demo or let yourself be convinced of the benefits of Magicline in a personal conversation.
Request a personalised demo using the consultation link below.
Share the studio's services, frequently asked questions, booking rules and preferred communication style.
Let the ChatLine team guide the Magicline Connect API and Open API activation and configure the phone and WhatsApp workflows.
Review the assistant's training, cancellation rules and team handover settings together.
Test typical member enquiries and booking workflows with the ChatLine team, then activate the agreed setup.
