360°CHAT

360°CHAT connects administrative processes in the fitness studio with the right message at the right time on WhatsApp, the smartphone app that is by far the most frequently used by studio members. The digital employee is always tailored to the individual needs of the club. This relieves studio operators of time-consuming routine work 24/7, promotes service quality and increases operating profits.

**The future of the fitness industry - digitalization with personality**

In a perfectly organized studio, new leads are generated every day and their fitness goals are recorded. They are scheduled for a trial training session and from there guided to the completion of the membership. After that, the staff is available around the clock to answer questions and ensure that all members remain motivated to train, raise any grievances, actively recommend the club on the Internet and even bring their friends. Of course, people who are at risk of quitting receive special attention. Everyone else is offered individual upsells and contract extensions by the team, so that the studio management can look forward to increased sales from happy members.

But unfortunately the reality is usually different: The staff is often understaffed, sick or not very motivated to ask personally for recommendations or upsells. Valuable resources are wasted because generated leads are not processed and consistently converted. After they have been manually transferred to the studio administration and then the contact finally answers the phone on the third attempt, they don't want to be sold anything over the phone or don't have their calendar to hand to schedule the trial training. Cancellations are coming in and no one is trying to talk to the customer. After all, there are always other important tasks to be done, such as filtering out people who don't train much and bringing them back to the studio or answering the same questions from members over and over again.

Therefore, it is now time to hire your new virtual employee called 360°CHAT and offer your human team real relief. He has mastered countless clearly defined rules of conduct from many years of experience and adheres to them strictly. Not only are all of the challenges described mastered automatically 24/7, he is also always friendly, motivated and helpful. Through its in-depth business automation with Magicline, it monitors the check-in behavior of members, organizes appointments and tracks them independently, evaluates contract conclusions and terminations for appropriately prepared follow-up campaigns and offers countless other exciting innovations.

360°CHAT conducts all communication via a modern chat application that everyone has already set up on their smartphone and opens several times a day: WhatsApp. Based on the GDPR-compliant WhatsApp Business API, chats are given visually appealing and useful additional functions to make navigation as easy and effective as possible for users.