node — Retention System

A product by Fuhrmann & Schlimme GmbH — developed, maintained and supported in Germany.

Members don't cancel overnight. They fade out slowly.

For fitness and health studios, member retention is the single most important lever for stable revenue. Keeping a member costs far less than winning a new one.

The problem:

Cancellations announce themselves early — but in day-to-day operations, nobody sees it. Members who come less often, train shorter or fall out of their routine only get noticed once the cancellation is in the inbox. Classic "hasn't been here for 30 days" lists fall short: they miss the member who normally trains three times a week and has now been gone for two.

The solution:

node analyses each member's activity behaviour — individually and automatically. Every member is measured against their own training rhythm, not against a rigid rule. Check-ins, training duration, consistency and development over time feed into an activity score that makes churn risk visible early. Contract pauses, holidays and seasonal patterns are accounted for automatically — so the team only steps in when it's actually needed.

The result:

Your team knows every day which members need attention — and why. Instead of gut feeling and spreadsheets, node provides a clear, prioritised basis for the conversations that keep members.